rights and responsibilities

Ermha’s support role is based on mutual respect between all involved – clients, carers, volunteers and staff and people from other services. The list that follows is a result of consultation and reflects clients’ rights and responsibilities as determined by clients themselves.

At Ermha clients have the right to

  • Be respected for your individual human worth and dignity
  • Be treated with courtesy
  • Be assessed for access to our services without discrimination
  • Be informed and consulted about available services and other relevant matters
  • Be part of decisions made about your support
  • Pursue any complaint about service provision without retribution
  • Involve an advocate of your choice
  • Receive high quality services
  • Access all of your personal information
  • Appeal a decision
  • Participate in program activity
  • Influence decision making
  • Privacy and confidentiality
  • Access information about our services
  • Have services provided by staff with relevant skills, training and experience
  • Refuse our services

Clients are responsible for

  • The decisions each makes, together with an Ermha worker, about his or her Individual Support Plan (ISP)
  • Giving any information to support workers which may assist in the development and implementation of clients’ ISPs
  • Attending appointments arranged between you and your support worker
  • Respecting the rights of others who use Ermha’s services
  • Maintaining the confidentiality and privacy of other clients
  • Respecting the rights of Ermha staff
  • Attending meetings and events at Ermha free from the influence of alcohol and non-prescription drugs