COVID-19

The COVID-19 pandemic is here to stay, at least for the foreseeable future, and the team at ermha365 continues to work tirelessly to adapt our services to support the most vulnerable people in our community. These are challenging and unprecedented times. Here in Australia and around the world. At ermha365 our top priority is to support our amazing people so we can keep delivering high quality services for those most vulnerable in the community.

It’s timely to update our stakeholders on what we are doing, and continue to do, to get through this together.

Yes we are open. ermha365 continues to support our participants during the COVID-19 pandemic and at the same time we are able to accept new referrals to our services in The NT and in Victoria.

As an organisation delivering essential services for people with complex mental health and disabilities, we are committed to continuing to support people through this very difficult time. This is to advise all of our stakeholders of the strategies we are putting in place, the safety measures we are employing and what we have starting doing with our current participants. Our commitment to remain open and to keep delivering essential services for people with complex mental health and disabilities remains unchanged.

Mental health and community services

All funded mental health services are considered essential services and at this time, now even more than ever, the provision of mental health treatment and care to consumers and families/carers is imperative. In line with this, all workforce roles currently employed within services our mental health services are considered essential valued roles.

We are still delivering support in the community for those who need it

For people with the most complex functional support needs, the ermha365 team will continue to provide face to face support.

  • Our residential PARC services in Melbourne and Barwon remain open
  • Our staff are also providing home based support for people who are considered to be high need and who need to see workers face to face.
  • A safety questionnaire is completed prior to all direct support work to ascertain risk, before we “in reach” into a person’s home
  • In order to ensure our staff and the people we support are safe, the ermha365 team are all using PPE.
  • In the hotspot areas in Melbourne and the Mitchell Shire, as well as good hand hygiene and infection control our staff are also wearing single use, surgical face masks.
  • We can also provide masks to our clients for all of our home based visits.
We are also providing telehealth services for those who prefer to be supported that way

With the full support of the Victorian State Government, we have moved some of our community based Mental Health Services to a telehealth model of care where people are willing to receive support from us in this way.

  • We are providing individual direct support through telephone and video.
  • We are offering a range of virtual support groups for people with mental illness to participate in. These include mindfulness, art therapy and social groups.
  • Our support includes helping people understand COVID-19, what to do and how we can help them, as well as strategies to maintain good mental health in this time of crisis and uncertainty.
  • In addition our staff can support vulnerable people who are self-isolating to access home deliveries for food and emergency relief, including basic food and sanitary items for participants that are struggling.

NDIS services for clients with complex care needs

ermha365 considers our NDIS services supporting people with complex mental health and disabilities to be an essential service at this time. Now even more than ever, the provision of care to consumers and families/carers is imperative.

The ermha365 team continues to provide Supported Independent Living (SIL), Medium term accomodation, Short term accomodation, Behaviour Support and non-residential community based Supports.

We are working around the clock to ensure some of the most vulnerable people with disabilities are supported during the COVID-19 pandemic. We have developed individualised plans that are focused on what participants might require to keep them well though this health crisis, and we have prepared detailed work instructions for times when people in our care may become unwell.

Our Direct Support services are still fully operational and we are open for referrals
  • Direct support will continue for ermha365 clients in the NDIS, including face to face support in their homes and in our 24/7 SIL programs
  • In order to ensure our staff and the people we support are safe, the ermha365 team are all using PPE.
  • In the hotspot areas in Melbourne and the Mitchell Shire, as well as good hand hygiene and infection control our staff are also wearing single use, surgical face masks.
  • We can also provide masks to our clients for all of our home based visits and activities in the community.
  • We will ensure that we have capacity for all participant needs, and we are remaining open for new referrals in Darwin and surrounds and across Victoria
An option for non-residential NDIS clients to choose Telehealth Support
  • New telephone / tele health support can be offered to our NDIS clients who would prefer to receive support in this way, or through a mix of face to face and telephone supports
  • Normal support hours can be rapidly made available by phone or online as required by our participants
  • We are willing and able to adjust supports rapidly at the request of our participants
Coordination of Support
  • Coordination of Support will continue
  • Our Coordination of Support service is still open for new referrals
Visitors to our services

It is noted that many health services have begun to limit or cease leave for consumers in bed-based services to limit the risks of COVID-19 infection. We also note that special rules now apply to restrict entry into hospitals to limit the spread of COVID-19.
ermha365 has strict visitor rules in place for all of our residential services. These are stricter in hot spot areas in Melbourne. We ask all visitors to contact us before coming to any ermha365 residential service in the first instance.

To make any enquiries please call the ermha365 team on 1300 376 421