Consumer participation

ermha365 has a strong commitment to consumer engagement and participation in helping to shape, refine and improve all our services.

Our Consumer and Carer Participation Framework includes a Lived Experience Advisory Group reporting directly to our Board, which includes people with lived experience of mental health and disability who provide expert advice on the planning and review of services, and provide oversight of consumer feedback and satisfaction.

If you are a consumer and would like to get involved, please call 1300 376 421.


Register a complaint or compliment

We welcome all feedback at ermha365. You may make a complaint or a compliment by going to the Contact page and filling out the survey. We will respond to your feedback.