Executive Leadership Team

Kareza Louis-Smith
Karenza Louis-Smith
Chief Executive Officer

Tertiary qualified with a BA (Hons) in Youth and Community work Karenza has over 25 years industry experience working in the UK and Australia. 12 of these have been as the CEO of leading, award winning for-purpose organisations. Her areas of expertise include designing and leading services that respond to mental illness, psychiatric disability, offending (including services for those at risk of entering the criminal justice system) as well as drug treatment and homelessness. Passionate about changing the world, Karenza has participated in intensive leadership development with the Global Leadership Foundation and Leadership Victoria and is a current Board Director at Mental Health Victoria.


Teresa McClelland
Teresa McClelland
Chief Operations Officer – Complex Services

An experienced and well-respected community sector professional, Teresa has been managing social services and leading multi-disciplinary teams, particularly in the disability, mental health, aged care and children youth and family sectors for over 20 years. Teresa has a Masters’ degree in Social Sciences (Policy and Human Services) and recently completed the Rivers and Ranges’ Regional Community Leadership Program. Teresa promotes a focus on practice leadership and purposeful community engagement to enable the people we support to lead the life of their choice.


Michael Bowers
Michael Bowers
Chief Finance and Information Officer

Michael has over 35 years’ experience as a Finance Professional working in large multi-national organisations and private businesses across a broad range of industries, including financial services, transport, catering, facilities management and disability services. A Certified Practising Accountant, Michael brings to ermha365 a range of skills including Financial Accounting, Business Partnering, Budgeting, Negotiation, Management and Business Planning. With personal lived experience of disability, Michael is also a supporter of the NDIS and the positive change it will bring to the sector.


Robyn Haydon
Robyn Haydon
Chief Marketing Officer

Robyn has spent most of her career helping people who do great work to win more work. A successful business development consultant for more than 20 years, she has helped organisations in highly competitive industries to win hundreds of millions of dollars in new business, while being a sought-after speaker and author of three books (including an Institute of Management bestseller). Robyn has also held senior marketing roles in the private sector, managing brand and market position, external communications, and new business pursuits.


Jackie Ashmore
Chief Operations Officer – Mental Health and Community Services

Jackie joins the ermha365 team from Corrections Victoria where she has worked for the past 2 years, as the General Manager, Forensic Intervention Services leading all of the clinical programs for high-risk offenders. Previously Jackie was a nurse unit manager at Forensicare, which included leading services at the Marmak unit within the Dame Phyllis Frost Centre in Victoria.

A highly skilled, qualified Mental Health clinician and registered nurse with two clinical Masters one in Health Services Management and the other in Mental Health Nursing, Jackie brings deep clinical mental health expertise and practice wisdom to the ermha365 team – in particular in working with very complex and challenging client presentations.  Her areas of expertise include forensic mental health, acute mental health, and community mental health.

Jackie is passionate about working with people as a role model, mentor, and clinical supervisor to enable a professional learning environment for all staff ensuring best practice and excellent clinical outcomes for the people we support.


Belinda Ellis
Belinda Ellis
Chief Operating Officer – Quality, Safeguarding and Risk

A registered Psychologist and AHPRA board approved Supervisor, Belinda has over 15 years experience working within high risk and complex need service areas. Belinda has extensive experience working within the field of forensics, with roles spanning across clinical service delivery, clinical leadership, management and operations. Belinda holds tertiary qualifications within the area of Business, which has supported her role within various Government restructure and reform activity. Belinda holds a passion for progressive, clinically informed and evidence based service provision. Belinda strives for positive intervention outcomes for individuals and communities, with a strong commitment to clinical governance, integrity and human rights.