Who We Are

At ermha365 the people we work with are often considered to be at the “tip of the mental health and mental disability iceberg”. As a result of their disability, they have some of the most complex needs and challenging behaviours, and are therefore the most in need of our support.

We are a lifeline for people who often feel like “a square peg in a round hole”. The people we work with tell us that they have experienced stigma and discrimination, and been ostracised or excluded from the simple things that most of us take for granted. Some have been warehoused in prison or hospital.

We believe it is a fundamental human right to live in the community – not in prison, or a locked hospital ward, just because there is nowhere else for you to go.

At ermha365 we believe in the potential of everyone. Originally established by a group of passionate carers living in the South-Eastern suburbs of Melbourne, concerned about the lack of support services for their loved ones who were experiencing a mental illness, ermha365 has expanded its services to include people living with a cognitive disability, and those with complex and challenging behaviours.

Today ermha365 is a company limited by guarantee operating across Victoria and the Northern Territory, with a vision to expand our services across Australia within a decade.

Our Purpose

To empower individuals and communities facing life’s toughest challenges to overcome adversity and thrive.
We support people to live their best lives, find their purpose, a sense of belonging and a safe place in their community.


Our Vision

Everyone deserves the chance to reach their full potential with no one left to face life’s challenges alone.

Our mission

We provide purpose, hope, support, and connection to unlock everyone’s full potential.

Our values


Comes first, last and always.
Nothing is too important that we can’t do it safely.


How we treat other people matters.
We are honest with each other and in the work that we do.


We dare to be different. Where the service system has failed people, we won’t. We are complex needs capable.


What we do, we do well and will always be evidence based. Good work takes time, commitment and investment.


We believe in the potential of everyone.
We never give up, and we never give in.


We believe everyone has a right to live the life they choose. We all have a right to a good life.