Feeling overwhelmed? We’re here to help.
If you’re over the age of 18 and feeling overwhelmed, you can talk to us.
Our Distress Support Service is here to give you free, practical support when things feel too much. We’re not a clinical or emergency service — but we’re here to listen, support, and help you feel more in control before things get more challenging.
What to expect at the Distress Support Service
At the short-term Distress Support Service, you’ll find a calm and safe space where you can talk to someone who understands. We’ll work with you for two to three weeks to figure out what’s causing your distress and support you to find ways to manage it.
We’re part of the Darebin community and have strong connections with other services that can support you too. If you need more ongoing support, we can connect you with trusted local services.
If you identify as Aboriginal or Torres Strait Islander, you can talk to an Aboriginal support worker. You can yarn with someone who gets it, whether you’re looking for cultural connection or support outside of the community.
How much does the Distress Support Service cost?
Nothing, it is free to access.
Do you need a Medicare card to access the service?
No, a Medicare card is not required.
Is the program accessible to people with disabilities?
Yes
What is the duration of the service?
Up to 2-to-3 weeks.
Where is the service provided?
The service will mostly be provided in person at a dedicated space located at High Street Northcote. The service may be available through telehealth (phone) or virtual (online) appointments or at place in the community that suits you.
Who provides the support?
Our Support Facilitators are trained mental health professionals who offer caring, timely help to people going through emotional challenges. As part of the Distress Support Service, they provide short-term support and help connect individuals with the right ongoing care.
What are the opening hours?
10am to 6pm – Monday to Tuesday
8am to 4pm – Wednesday to Friday
Can I just leave my details and get someone to contact me?
Of course! Just click the button below and fill in the easy online form.
You can also email dssreferrals@ermha.org
If you are experiencing increasing distress or suicidal thoughts the following supports are available:
Suicide Line: call 1300 651 251
Rainbow Door: call 1800 729 367
Yarning Safe’N’Strong: call 13YARN (13 92 76)
Suicide Call Back Service: call 1300 659 467
Lifeline Australia: call 13 11 14
If you are in a situation that is harmful or life-threatening, contact emergency services immediately on Triple Zero (000).
The Distress Support Service in Victoria (known nationally as the Distress Brief Support Trial), is jointly funded by the Australian and Victorian Governments.
ermha365 runs the Distress Support Service in Darebin in partnership with Victorian Aboriginal Health Service and Switchboard Victoria.